FAQ – Frequently Asked Questions
Services
Guests may access their room from 2:00 pm. On the day of departure, rooms must be vacated by 12:00 noon.
You may request availability for check-in before 2:00 pm or late check-out after 12:00 noon when booking or during your stay.
Early check-in requests cannot be guaranteed in advance; however, the Hotel will do its best to accommodate guests’ needs, subject to room availability on arrival.
Late check-out requests must be made to Reception on the day of departure and are subject to hotel availability.
Both services may incur an additional charge, which will be communicated when requested.
The hotel provides luggage storage for arriving and departing guests. The service is free of charge for all hotel guests.
The Hotel offers a valet parking service operated by an external provider and located off site.
The service costs approximately EUR 80.00 to EUR 100.00 per night, depending on the type and size of vehicle.
Valet service is available from 7:00 am to midnight. Guests arriving by car are kindly asked to contact the Hotel at least 45 minutes before arrival, so that staff can arrange the service.
For valet requests outside these hours, please contact Reception. Out-of-hours service is subject to availability and may incur an additional charge.
The hotel does not offer this service.
The hotel welcomes small pets up to 10 kg, as well as assistance animals for guests with disabilities.
Pets are allowed in compliance with the applicable rules and must be kept on a leash.
A daily supplement of EUR 150.00 per stay is required.
The Hotel does not offer a dedicated children’s entertainment service. However, on request, the Concierge will be pleased to arrange babysitting through a trusted external provider. The service is available on request, subject to availability and additional charges.
All guests can book tours, excursions and activities through our Reception.
The Hotel does not have an in-house laundry service, but works with a trusted external laundry. An express service is also available on request. Charges vary according to the item and the treatment required.
The Hotel does not offer this service.
Rooms
The Hotel has 14 rooms and suites, including Prestige Rooms, Junior Suites, Suites and Iconic Suites, as well as 10 luxury apartments with one or two bedrooms.
The Hotel does not have rooms with balconies. The Junior Suite with Terrace is an exception and has a private terrace.
All Hotel rooms and apartments are carpet-free.
We have rooms and apartments with a bathtub, shower or both. You may state a preference when booking.
The hotel has Family Suites designed to offer flexible solutions for different needs. They are ideal for families or accompanied minors.
Cots are available free of charge for children up to 3 years old, with no supplement.
Depending on the available room type, hotel rooms can accommodate up to 3 guests in the same room.
The property has accessible rooms. When booking, please let us know about any specific requirements.
All hotel rooms are non-smoking. Guests may smoke outdoors in the designated areas.
All rooms have central air conditioning, with independent temperature control.
All TVs are equipped with Chromecast. Using the dedicated QR code, guests can connect their mobile device to the TV and stream content from it.
Yes, the hotel offers rooms on a day-use basis. For further information, please contact our reservations office
Restaurant
The hotel has two restaurants, both under the direction of Patron Chef Vito Mollica:
- Salotto Portinari Bistrot
- Lounge Bar
- Ristorante Gourmet Atto di Vito Mollica
- Salotto Portinari Bistrot: 7:30 am (in-house guests) / 9:00 am (external guests) to 11:00 pm
- Lounge Bar: open Wednesday to Sunday from 6:00 pm to 11:00 pm
- Room Service: 7:30 am to 11:00 pm
- Ristorante Gourmet Atto di Vito Mollica: open Wednesday to Sunday from 7:00 pm to 10:30 pm
À la carte breakfast is served at Salotto Portinari Bistrot from 7:30 am to 11:30 am.
For rooms, the Hotel offers rates that include à la carte breakfast.
For apartments, guests may choose a rate with or without breakfast, according to their preference.
Yes, we can accommodate specific dietary requirements.
We recommend notifying us of any allergies or intolerances at the time of booking, so that the property can take the necessary precautions.
Our restaurants offer a selection of vegetarian dishes. Vegan dishes are not available at short notice, but on request some dishes may be customised or modified to meet specific dietary requirements.
The restaurants do not offer a dedicated children’s menu. However, on request, some dishes can be customised to meet younger guests’ needs and preferences.
High chairs are available free of charge in the restaurant for our younger guests.
Pool
Access to the indoor pool is included in room bookings that also include SPA access, subject to reservation and availability.
For apartments, SPA access is available to guests at a special daily rate, subject to reservation and availability.
A swimming cap is not compulsory.
Hotel guests may use the indoor pool free of charge and are provided with a pool towel. A daily charge applies to external guests.
SPA access is not permitted for children and young people under 16 years of age.
Wellness
Wellness centre access is included for guests staying in Hotel rooms for two hours. For external guests and guests staying in apartments, SPA access costs EUR 45.00 per person.
Access is subject to reservation and availability.
The wellness centre is open every day from 11:30 am to 8:00 pm.
SPA Kit with bathrobe and flip-flops.
Our SPA wellness experience includes a sauna, steam bath and relaxation area, designed to offer guests a complete sense of wellbeing and relaxation.
The team is available to provide all specific information for expectant mothers and will be pleased to explain which treatments are suitable or not recommended.
The wellness centre is also open to external visitors, at a cost of EUR 45.00.
Yes, a reservation is required.
Our SPA is available for exclusive requests and bookings by email or telephone.
From 16 years of age.
Guests aged 16 and over who are minors may access our SPA only when accompanied by an adult.
Our SPA offers couples’ massages. Treatments can also be customised to guests’ needs and preferences, subject to reservation.