FAQ – Frequently Asked Questions
Services
Guests may access their room from 3:00 pm; on the day of departure, the room must be vacated by 11:00 am.
Guests may ask about availability for check-in before 3:00 pm or check-out after 11:00 am, either at the time of booking or during their stay. Any late check-out requests must be communicated to Reception the day before departure and are subject to hotel availability. An additional charge may apply.
The hotel has a luggage storage service available to arriving and departing guests. The service is free of charge for all hotel guests.
The hotel has an outdoor car park and an unguarded indoor car park, both completely free of charge; the indoor car park closes at midnight and reopens at 6:30 am.
Upon request to Reception/Guest Relations, the hotel can check availability and arrange a rental vehicle.
The hotel welcomes small pets up to 15 kg, as well as assistance animals for guests with disabilities.
Pets are allowed in some common areas of the hotel, including the outdoor terrace and lobby, in accordance with the applicable rules and on a leash. Pets are not allowed in the restaurant, bar, SPA or outdoor swimming pool. A daily supplement of EUR 25.00 is required.
The hotel does not offer a children’s entertainment service, but babysitting is available on request, as well as dedicated play areas where children must be supervised.
All our guests can book tours, excursions and outdoor activities through Guest Relations and Reception.
The hotel has an in-house laundry service, also available as an express service. Costs vary according to the type of garment and the treatment required.
The hotel provides a dedicated shuttle service to and from the heart of Rome, with convenient stops near the historic centre and the Vatican Museums. This is a paid service and schedules may vary. For further information, please contact Guest Relations or Reception.
Rooms
The hotel has 276 rooms, divided into different categories: Deluxe, Premier, Executive, Junior Suite, Family Suite, Suite and Presidential.
Rooms with balconies are limited. They can be requested at the time of booking, but allocation is subject to availability.
A room without carpet can be requested at the time of booking, but availability is limited and cannot be guaranteed.
We have rooms with a bathtub, a shower or both. Guests may indicate their preference when booking.
The hotel has Family Suites, designed to offer flexible solutions suited to different needs. They are an ideal choice for families or accompanied minors.
Cots are available free of charge for children up to 2 years old, with no additional supplement.
Hotel rooms can accommodate a maximum of 3 people in the same room, depending on the room type available.
The hotel has universally accessible rooms with specially equipped bathrooms to ensure guests’ comfort and independence. When booking, please let us know about any specific requirements.
All hotel rooms are non-smoking. Guests may smoke outdoors in the designated areas.
All rooms have central air conditioning, with individual temperature adjustment within a range of ±2°C.
A QR code on the TV allows guests to access all the platforms available on their mobile device.
Yes, the hotel offers rooms on a day-use basis. For further information, please contact our Reservations Office.
Restaurant
The hotel has 2 restaurants:
Sapori dal Mondo – international buffet restaurant with several live cooking stations.
Il Giardino Restaurant & Bar – à la carte restaurant with an outdoor terrace overlooking the swimming pool and park.
Sapori dal Mondo: open for dinner from Wednesday to Saturday, from 7:30 pm to 11:00 pm, and for Sunday lunch from 12:30 pm to 3:00 pm (Sunday opening hours may vary during the summer season).
Il Giardino Restaurant & Bar: open every day, with bar service from 9:00 am to 1:00 am, à la carte lunch from 12:00 pm to 5:00 pm and à la carte dinner from 6:30 pm to 10:30 pm. Happy Hour is also available from 6:30 pm to 8:00 pm.
The restaurant on floor -1 is open for breakfast from 6:30 am to 10:00 am.
The hotel offers different types of rates, all of which include buffet breakfast.
Yes, specific dietary requirements can be accommodated both at breakfast and for à la carte lunch/dinner at Il Giardino Restaurant & Bar. At Sapori dal Mondo, as it is a buffet restaurant, we offer dishes that are naturally gluten-free; however, we cannot guarantee the absence of cross-contamination.
We recommend informing the hotel of any allergies or intolerances at the time of booking, so that the necessary precautions can be taken.
Our restaurants offer a selection of vegetarian and vegan dishes. On request, some dishes can also be customised or modified to meet specific dietary requirements.
The à la carte menu at Il Giardino Restaurant & Bar includes options for younger guests.
High chairs are available free of charge in the restaurant for our younger guests.
Pool
The outdoor swimming pool is available only during the summer season.
Access to the indoor swimming pool is included in bookings that include SPA access. Guests whose bookings do not include SPA access may purchase it directly at the hotel.
The swimming pool is open to guests from 9:30 am to 7:30 pm; these times may be subject to change.
A swimming cap is not mandatory.
Hotel guests may use the swimming pool free of charge and are provided with a pool towel. External guests are charged a daily fee, which varies according to the season.
Children of all ages may use the swimming pool, but they must be accompanied by their parents.
During pool opening hours, a lifeguard or security staff member is present at all times, in accordance with current regulations