FAQ – Frequently Asked Questions
Services
Reaching Palazzo Venart & Empress Theodora Apartments is part of the enchanting Venetian experience. To make your arrival as pleasant and comfortable as possible, we are pleased to offer several ways to reach the hotel.
From Marco Polo Airport (VCE), we recommend contacting us to arrange a private water taxi. It is the most evocative and direct option, as well as the ideal way to experience Venice from the very first moment and arrive directly at Palazzo Venart’s private water entrance on the Grand Canal. The journey takes approximately 25–30 minutes, depending on water traffic conditions.
Alternatively, you may take the Alilaguna service from the airport to the San Stae stop and then continue on foot (the entrance is approximately 100 m away).
For guests arriving from Venezia Santa Lucia Station or Piazzale Roma, the most convenient option is a private water taxi that will take you to Palazzo Venart’s water entrance. The journey takes about 8–10 minutes and offers a first captivating glimpse of Venice from its canals.
Alternatively, you may take the vaporetto from the Ferrovia or Piazzale Roma stop and get off at San Stae, which is 100 m from the hotel.
Guests may access their room from 3:00 pm; on the day of departure, the room must be vacated by 12:00 noon.
You may request availability for check-in before 3:00 pm or check-out after 12:00 noon, both when booking and during your stay. All requests are subject to hotel availability. An additional charge may apply.
The hotel offers luggage storage for arriving and departing guests. The service is free of charge for all hotel guests.
The hotel does not have parking. For guests arriving in Venice by car, the nearest private paid car parks are at Piazzale Roma (the last point in Venice accessible by car).
The hotel welcomes small pets up to 10 kg and assistance animals for guests with disabilities (maximum one per room). In the hotel’s indoor and outdoor common areas, pets must always be kept on a leash. Pets are not permitted in the breakfast area or restaurant, nor may they be left alone in the room. A daily supplement of €40.00 applies.
The hotel does not offer a children’s entertainment service, but paid babysitting is available on request.
All our guests can book personalised tours, outings and activities through our Concierge.
The hotel offers a paid laundry and ironing service from Monday to Friday. Laundry service is not available on Saturdays, Sundays or public holidays. Prices vary according to the type of garment and treatment requested. The price list is available in the room.
Rooms
The hotel has 17 rooms in several categories — Classic, Prestige and Suite — as well as 4 apartments (with one or two bedrooms).
Rooms with balconies are limited: 4 Classic Rooms with terrace and 1 Suite with terrace.
Only in certain rooms/apartments can double beds be split into single beds. Alternatively, we can prepare the bed in German style, with two separate duvets. You may indicate a preference at the time of booking.
We have rooms with a bathtub, shower or both. You may indicate a preference at the time of booking.
The hotel offers apartments designed to provide flexible solutions suited to different needs. They are the ideal choice for families or accompanied minors.
Cots are available free of charge for children up to 2 years old, with no additional fee.
All hotel rooms are double rooms. Some room categories can accommodate up to 3 people in the same room with the addition of a paid extra bed.
The apartments, on the other hand, can accommodate from 1 up to a maximum of 6 guests.
The property has universally accessible rooms with equipped bathrooms to ensure comfort and independence for guests. When booking, please let us know about any particular needs.
All hotel rooms are non-smoking. Smoking is permitted in the hotel’s outdoor areas.
All rooms have central air conditioning, with independent temperature adjustment within a range of ±3°C.
Using an HDMI cable, you can access all the platforms available on your mobile device through the TVs.
Yes, the hotel offers rooms for day use. For further information, please contact our Reservations Office.
Dining
The hotel has 2 restaurants:
GLAM Restaurant by Enrico Bartolini – Two Michelin Stars: cuisine deeply connected to the region and bespoke service come together in a gastronomic journey designed to celebrate the Lagoon with elegance, authenticity and a contemporary spirit.
Bistrot – offers a refined selection of Italian dishes. A more relaxed and informal setting in which to enjoy authentic, contemporary cuisine with close attention to the quality of ingredients.
GLAM Restaurant: open from Wednesday to Sunday for lunch from 12:45 pm to 1:30 pm, and for dinner from 7:15 pm to 8:00 pm.
Bistrot: open daily for lunch from 12:15 pm to 2:45 pm, and for dinner from 7:15 pm to 9:45 pm. Accessible to hotel residents only.
Breakfast is served from 7:30 am to 10:30 am.
The hotel offers different types of rates, including à la carte breakfast.
Yes, we can accommodate specific dietary requirements for breakfast and lunch/dinner; however, we cannot guarantee the absence of cross-contamination. We recommend informing us of any allergies or intolerances at the time of booking so that the property can take the necessary precautions.
Our restaurants offer a selection of vegetarian and vegan dishes. On request, some dishes can also be customised or modified to meet specific dietary needs.
High chairs are available free of charge in the restaurant for our younger guests.