FAQ – Frequently Asked Questions
Services
Guests may access their room from 2:00 pm. On the day of departure, rooms must be vacated by 11:00 am.
You may request availability for check-in before 2:00 pm or check-out after 11:00 am when booking or during your stay. Late check-out requests must be made to Reception on the day before departure and are subject to hotel availability. A supplement may apply.
The Relais provides luggage storage and a small lounge for arriving and departing guests. The service is free of charge for all hotel guests.
As the Relais is spread across five residences, it has five outdoor car parks, one for each residence. All parking areas are free of charge and unattended.
The Relais does not offer vehicle rental on site. However, the front office can arrange transfers to and from the Relais.
The Relais welcomes medium- and large-sized pets, as well as assistance animals for guests with disabilities.
Pets are permitted in certain common areas, including the outdoor terrace and lobby, provided that applicable rules are observed and pets are kept on a leash. They are not allowed in the indoor restaurant, bar, SPA or paved area around the outdoor pools.
A daily supplement of EUR 25.00 per pet applies.
The Relais does not offer a children’s entertainment service, but one may be booked on request with adequate advance notice. Babysitting is also available on request.
All guests can book tours, outings and outdoor activities through Reception.
The Relais offers an in-house laundry service, also available as an express service. Charges vary according to the item and the service requested.
The Relais does not offer a shuttle service, but private transfers to and from the Villa can be arranged for several destinations, including Perugia and its railway station, Assisi and Assisi Airport, Chiusi-Chianciano Terme railway station, and the area’s main attractions. The service is subject to a charge. Please contact Reception for further information.
Rooms
The Relais has 27 rooms in several categories: Classic, Prestige, Deluxe Suite, Premier Suite and Family Suite.
Rooms with a balcony are limited. They may be requested when booking, but assignment is subject to availability.
We have rooms with a bathtub, shower or both. You may state a preference when booking.
The Relais has Family Suites, ideal for families, but no connecting rooms.
Cots are available free of charge for children up to 2 years old, with no supplement.
Depending on the available room type, Relais rooms can accommodate up to 5 guests in the same room.
The property does not have universally accessible rooms for guests with disabilities.
All hotel rooms are non-smoking. Guests may smoke outdoors in the designated areas.
All rooms have air conditioning and heating.
No, it is not possible to connect digital platforms to the in-room TVs.
Yes, the Relais offers rooms on a day-use basis. For further information, please contact our reservations office or the front office.
Restaurant
The hotel has one restaurant, Dolium, with an a la carte menu and views of the main garden.
Open daily, with bar service from 8:00 am to 11:00 pm, a la carte lunch from 12:30 pm to 2:00 pm, and a la carte dinner from 7:30 pm to 10:30 pm.
The restaurant is open for breakfast from 8:00 am to 10:30 am. In summer, guests may also use the garden in addition to the breakfast room. The breakfast room is in the main building.
The Relais offers several rates, all including buffet breakfast.
Yes, we can accommodate specific dietary requirements at breakfast and for a la carte lunch and dinner. Please let us know of any allergies or intolerances at the time of booking so that the property can take the necessary precautions.
Our restaurant offers several vegetarian and vegan options. On request, some dishes can also be customised or adapted to meet specific dietary needs.
Menus for younger guests can be arranged on request.
High chairs are available free of charge in the restaurant for our younger guests.
Pool
There are two unheated outdoor pools and one heated indoor pool in the wellness centre, for a total of three pools.
Access to the indoor pool is included in bookings that include SPA access. Guests whose bookings do not include SPA access may purchase it directly at the property.
The pool is open to guests from 9:00 am to 7:30 pm. These hours may vary.
A swimming cap is not compulsory.
Relais guests may use the pool free of charge and are provided with a pool towel. A seasonal daily charge applies to external guests.
Children of all ages may access the pool, but must be accompanied by their parents.
No, lifeguards are not provided at either the outdoor or indoor pools.
Wellness
Wellness centre access is included on almost all booking portals and in direct bookings for staying guests: two hours per person per day from the day of arrival, excluding the day of check-out. An admission fee applies to external guests, as follows:
- EUR 40.00 per person, Sunday to Thursday (for the full morning or afternoon time slot)
- EUR 55.00 per person, Friday, Saturday and public holidays (for the full morning or afternoon time slot)
In-house guests may book an additional two hours on the day of check-out for EUR 25.00 per person.
The wellness centre is open daily at the following times:
- Sunday to Friday, 10:30 am to 7:30 pm
- Saturday, long weekends and public holidays, 10:00 am to 8:00 pm
Welcome kit with towel, bathrobe and slippers.
The daily two-hour SPA experience includes:
- Panoramic whirlpool pool at 32°C
- Steam bath at 45°C
- Panoramic sauna at 90°C
- Ice waterfall
- Relaxation lounge with fireplace, herbal tea area and infused water
- Panoramic silent terrace
The wellness centre team is available to provide specific information for expectant mothers and will be pleased to explain which treatments are suitable or not recommended.
No, the wellness centre is also open to external guests, as follows:
- Sunday to Thursday, morning or afternoon slot, EUR 40.00 per person
- Friday and Saturday, morning or afternoon slot, EUR 55.00 per person
Yes, advance booking is always required for the two-hour daily time slot included with the stay.
Yes, exclusive events can be booked from 8:00 pm to 11:00 pm.
From 12 years of age.
Minors must always be accompanied by an adult.
Yes, several types of couples’ treatments and massages are available.